Samsung Zero Touch Configuration
How to setup Samsung QMC series screens for Blackdove using Zero Touch Configuration
To exit any automatically running app, press [exit]
First press the settings button (gear icon) and select ‘Support’ then ‘Software Update’. The default PIN is 000000. Install any available update. If updated, the screen will reboot.
To exit any automatically running app, press [exit]
Press the settings button (gear icon)
Select ‘Support’ then ‘Contact Samsung.
Send a picture of that screen.
Select the ‘QR Code’ button onscreen.
Send a picture of the QR Code, it should look like this.
Prepare
Use the IR remote (the full keypad style works best).
Turn the display ON, switch the input to HDMI or DisplayPort, then turn it OFF so the red standby LED is lit. docs.signageos.io+2support.databeat.net+2
Enter the factory/service menu
On the remote, press Mute → 1 → 8 → 2 → Power (ON) in steady succession. Note that the mute button on later remotes no longer says ‘Mute’ on it. It has a picture of a speaker with a line through it. It is directly below the 0 key. Not to be confused with the ‘screen mute’ button.
The display will boot into the Factory/Service Menu.
Run the reset
In the service menu, go to Option → Factory Reset.
Confirm if prompted; the display will reboot and return to the initial Plug & Play/setup wizard.
After the reset, the display may need to be powered back on by pressing the power button. The setup sequence will ask for WiFi connection information (which must be supplied). It will then offer ‘Manual’, ‘Zero Touch Configuration', or USB setup. After a Blackdove technician has entered your serial number into our management tool (from the pictures you have sent), select ‘Zero Touch Configuration’. Everything else is automatic. When complete you will see a paring screen showing a qrcode, which you can scan with the Blackdove phone app under settings > displays > add display. You can also send a picture of the pairing screen to a Blackdove technician and they can pair it for you if you supply the email address of your Blackdove account.
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